Do not even try to speak with them, you will reach no one with any knowledge about anything. In an effort to try and get something done, I got on a Chat with these people and I know you can imagine what I encountered in this LONG Chat, absolutely nothing, no one has any knowledge of the Amazon system and no one could get to anyone who knew anything about the Amazon system. What will happen, many unsuspecting customers of Amazon will pay the extra $5.00 charge for HD/ Ultra HD and they simply will not get it, and won't know they are not getting it. I really just do not want to buy a streaming device right now, and if I can NOT stream high resolution audio with an I-7 chip HP Envy computer and a DAC in my SA-10, so, I'm just sunk, as thousands of other people will be that desire to stream Amazon HD/Ultra High HD program material that they offer or will be offering. It would be a total and complete waste of money to pay an additional $5 per month, elevating the monthly invoice to $14.99 and 'really not' be able to enjoy the true bit perfect resolution they promise, because our computer operating systems are hanging everything up.

To try and get some clarification on this disturbing problem I had hoped to get in touch with Amazon and ask someone in the know, if and when this problem would be fixed, as many thousands of people will NOT own a streaming device and will in all likelihood be streaming their service with their computer, connected through their USB to their DAC.

This is an amazon problem, not a limit on your hardware.

Tim's response was: The amazon app will not bypass the windows or mac operating systems for true bit perfect playback. Let me jump on here real quickly and thank Tim S for his thoughtful response.

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